Management Skills Introduction
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Course Description
Course Outline
Ready! Set! Manage!
Time: 35.0 minute(s)
Summary:
This course provides the learner with answers to questions new managers often have at the start of their management career such as the biggest mistakes made by new managers, how to build successful teams, and how to effectively manage a boss.
Objectives:
* Identify the biggest mistakes made by new managers.
* Explain how to develop and motivate a team.
* Identify a manager''s role in conflict resolution.
* Discuss ways to manage former co-workers and a boss.
* Distinguish between urgent and important matters.
Motivating
Time: 62.0 minute(s)
Summary:
After taking this course, the learner will be able to deliver effective feedback that employees understand and are able to successfully apply. It also discusses how to keep up with performance appraisals, yet provide thorough, thoughtful evaluations that are constructive and well-supported.
Objectives:
* Give helpful feedback to improve employee performance.
* Administer regular performance reviews.
* Motivate employees through praise.
* Deliver criticism in an inspiring manner.
Topics:
* Giving Feedback
* Reviewing Performance
* Motivating with Praise
* Constructively Criticizing
Planning
Time: 81.0 minute(s)
Summary:
After taking this course, the learner will be able to delegate work, think strategically, and plan meetings. It also discusses how to make effective decisions that will lead employees forward.
Objectives:
* Delegate effectively
* Develop a system for making decisions under duress
* Plan meetings to advance your agenda in most efficient way
* Think strategically
* Give clear instructions to employees
Topics:
* Delegating
* Deciding and Delivering
* Planning Your Meetings
* Thinking Strategically
* Giving Instructions
Communication
Time: 59.0 minute(s)
Summary:
After taking this course, the learner will be able to level with your employees, deliver bad news, express yourself clearly and asking questions that uncover employees' ideas and opinions.
Objectives:
* Deliver bad news to employees in a constructive manner
* Speak effectively
* Use silence to enhance communication
* Ask incisive questions
Topics:
* Making the Best of Bad News
* Speaking with Your Staff
* Muzzling Your Mouth
* Asking Questions
More Information
| Language | English |
| Course Length | 6.75 hours |
| Duration of Access | 1 year |
| Instructor | Self Study |
| Vendor | Webucator (Read more about Webucator accreditation.) |
| Course Certification | Otterbein College awards 1 CEU for every 10 hours of successfully completed course work. For the average completion time of any course, see the course outline. Select the category of courses you are interested in and then select the specific course. Average course completion time is listed under "Time" on each course catalog page. Students pay Otterbein College a $15 (subject to change) CEU application fee for each course completed for CEU credit. |
| Prerequisites/Audience | While this course is geared toward new managers, it''s appropriate for anyone who wants to learn more about management skills. |
| Requirements/Materials Included | The following are the minimum user system requirements necessary to enjoy maximum access to the HTML-based courses: 200MHz Pentium with 32MB Ram. 640 x 480 256-color video (800x600 is recommended). Windows 95, 98, NT, 2000, or XP Internet Explorer 5.0 or higher required. An Authorware plug-in is used for course simulations but is not required to run the courses. It can be installed the first time you take a course by following the instructions shown on the Web page. The Macromedia Flash Player is used for course introductions and activities, but is not required to run the courses. It can be installed the first time you take a course by following the instructions shown at login. Netscape and AOL browsers are not supported. We do not formally support our courseware on the Macintosh platform. If you choose to try to use the courses on a Macintosh, you need to be aware that they will not have full functionality, specifically within the Authorware simulations and the supplied files. However, if you are a Macintosh user and make use of a Windows emulator, Authorware simulations and supplied files may function. Since we do not test with Macintosh or Windows emulators, we cannot guarantee our courses on the Macintosh platform. The courses play well through 56 KB modems. Of course, play is faster as connection speeds increase. The traditional HTML-based courses are designed for highly efficient, real-time presentation with an average page size under 20 K. The Business Skills Video courses use streaming media at a rate of 15 Frames Per Second. The media is sent in a continuous stream and is played as it arrives rather than waiting for the complete file to download. |