Effective Writing 3: Writing Special-Format Documents-Part 2
Price: $ 40.00 (USD)
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Course Description
| Section 1: Negative Responses | ||
| Occasionally, you have to write "bad news" messages (such as telling a customer what you can't do, denying a request from a subordinate, or disappointing a boss or supplier when unexpected problems occur). This course outlines 5 guidelines to help you be clear without destroying the relationship. | ||
| Section 2: Complaints | ||
| Learn to write complaints that get a problem corrected yet leave the relationship intact. | ||
| Section 3: Apologies | ||
| You'll learn to write apologies that focus on resolution, regain the trust of customers, and build confidence about the ongoing relationship. | ||
| Section 4: Congratulations & Commendations | ||
| Learn to congratulate or commend colleagues and clients in a way that makes them feel special and motivates them for the future. Learn how to be specific and eliminate the repetitious "good job, thanks, congratulations" comments that say nothing. | ||
| Section 5: Course Test{mdash}15 Questions | ||
| To pass the test, you must answer 13 questions correctly. | ||
More Information
| Language | English |
| Course Length | 0.50 hours |
| Duration of Access | 90 days after starting |
| Vendor | Intercom |
| Course Certification | Certificate can be printed at end of course |
Price: $ 40.00 (USD)
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