Customer Interactions (Second Edition)

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Course Description

In this course, you will identify the elements of providing excellent customer care and how these elements impact a company''s bottom line. You will also discuss the various types of customers, view trends in customer service, and recognize when an interaction reaches the critical point.
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Course Outline

This course covers the value of the customer and the importance of successful customer interactions.
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More Information

Language English
Course Length 10.20 hours
Duration of Access 12 weeks
Instructor Self Study
Vendor Element K
Course Certification Certificate of Completion
Requirements/Materials Included Hardware and Software Required:
Browser Firefox 1.x
Browser Other: Safari 1.x
Browser Microsoft Internet Explorer 6.0
Operating SYSTEM MacOS X 10.3.x
Operating SYSTEM MS-Windows XP, 2000, OR 2003 server
Flash Player 8
Pentium III WITH 500 MHz
128MB RAM
256K connection (broadband recommended)
Price: $ 99.00 (USD)
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